Massagem Copacabana respects the privacy of its clients and visitors and is committed to protecting the personal data processed through the website massagemcopacabana.com.br and the contact channels made available on it.
This Privacy Policy explains, clearly and transparently, how personal data may be collected, used, stored, shared and protected when you use the website and related services.
Personal data is processed in compliance with applicable Brazilian legislation, especially the Lei Geral de Proteção de Dados Pessoais (LGPD, Brazilian General Data Protection Law – Law No. 13.709/2018) and the applicable regulations of the Autoridade Nacional de Proteção de Dados (ANPD, Brazilian National Data Protection Authority).
1. IDENTIFICATION AND CONTACT CHANNEL
For the purposes of this Policy, the personal data processing activities related to the website and the services described here are carried out in the context of the activities of:
Trade name: Massagem Copacabana
Location: Rio de Janeiro – RJ, Brazil
Channel for privacy and data protection matters: WhatsApp: +55 21 99649-1108
The channel above may be used for questions, privacy-related requests and the exercise of the rights provided for in the LGPD.
2. DATA THAT MAY BE PROCESSED
Massagem Copacabana seeks to limit the processing of personal data to what is necessary for the purposes described in this Policy.
2.1. Data voluntarily provided by the user
When the user initiates contact through WhatsApp or another channel made available on the website, data such as the following may be processed:
- name;
- telephone number;
- content of messages;
- information related to the requested service;
- desired date and time for the service;
- any other information voluntarily provided by the user and necessary to respond to the request or to organize the service.
2.2. Technical and browsing data
While the website is being used, certain technical data may be processed automatically by the website or by infrastructure, security, analytics and advertising providers, including, as applicable:
- IP address;
- date and time of access;
- browser used;
- operating system;
- device type;
- pages visited;
- source of the visit;
- interactions carried out on the website;
- traffic and security information;
- technical identifiers;
- information related to cookies and similar technologies.
The actual collection and processing will depend on the technologies and tools enabled on the website.
3. PURPOSES OF PROCESSING
Personal data may be processed, as applicable, in order to:
- make the website available and keep it running;
- ensure the security, stability and performance of the infrastructure;
- identify and prevent malicious activity, abuse and security incidents;
- respond to requests initiated by the user;
- provide information about the services offered;
- organize and confirm bookings;
- provide customer service;
- understand how visitors find and use the website;
- analyze traffic and performance;
- improve content, navigation and user experience;
- measure the results of advertising campaigns;
- measure interactions and conversions resulting from campaigns;
- comply with legal or regulatory obligations;
- protect and exercise the rights of Massagem Copacabana or of third parties.
4. LEGAL BASES FOR PROCESSING
Personal data may be processed on the legal bases provided for in the LGPD that apply to each situation, including, as the case may be:
- consent of the data subject;
- performance of a contract or preliminary procedures related to a contract requested by the data subject;
- compliance with a legal or regulatory obligation;
- regular exercise of rights;
- legitimate interest, where applicable and with respect for the data subject's fundamental rights and freedoms;
- protection of life or physical safety, where applicable;
- any other cases authorized by Brazilian legislation.
Where a given operation depends on consent, the data subject may withdraw it under the terms of the applicable legislation.
5. CLOUDFLARE AND SITE INFRASTRUCTURE
The website massagemcopacabana.com.br uses Cloudflare services related to infrastructure, content delivery, performance, availability, DNS and/or security.
When the website is accessed, Cloudflare may process certain technical data related to the connection and traffic, including IP address, routing information, technical characteristics of the connection and other information necessary to provide its services.
This processing may be necessary to:
- deliver the website content;
- improve speed and performance;
- protect the website against attacks and malicious traffic;
- identify threats;
- maintain the availability and security of the infrastructure.
The processing carried out by Cloudflare is also subject to the policies and conditions applicable to the services provided by the platform.
6. GOOGLE ANALYTICS, GOOGLE ADS AND MEASUREMENT TECHNOLOGIES
The website may use analytics, advertising and measurement tools, including, as actually implemented, services such as Google Analytics, Google Ads, Google Tag and related technologies.
These technologies may be used to:
- measure visits and interactions with the website;
- understand the source of traffic;
- analyze page performance;
- assess the effectiveness of advertising campaigns;
- measure conversions;
- produce statistics related to use of the website;
- improve campaigns, content and user experience.
The use of these technologies will depend on the tools actually enabled and, where applicable, on the privacy preferences expressed by the user.
Where a given operation depends on consent, the corresponding technologies must respect the choice made by the user through the consent management mechanism provided on the website.
7. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies for different purposes.
Depending on the technologies actually used, these resources may be classified as:
Necessary cookies: used for the operation, security and stability of the website.
Functionality cookies: used to enable or remember certain preferences or features.
Analytics cookies: used to understand how the website is used and to assess its performance.
Advertising and measurement cookies: used, when enabled, to measure campaigns, conversions and advertising performance.
Where required by applicable legislation, non-essential cookies and technologies subject to consent will be used only in accordance with the preferences expressed by the user.
The user may accept, refuse or manage certain categories of cookies through the preferences mechanism provided on the website.
Additional information about these technologies will be available in the Cookie Policy.
8. CONTACT VIA WHATSAPP
The website provides a button or link that allows the user to voluntarily start a conversation with Massagem Copacabana through WhatsApp.
By using this feature, the user will be directed to a platform operated by a third party and subject to its own policies, terms and conditions.
Data voluntarily sent to Massagem Copacabana through WhatsApp may be used to:
- answer questions;
- provide information about the services;
- inform prices and availability;
- organize or confirm bookings;
- maintain the communications necessary in connection with the requested service.
Simply contacting us through WhatsApp does not constitute automatic authorization to send indiscriminate promotional communications.
We recommend that the user not send personal or sensitive information that is not necessary for the service.
9. HEALTH-RELATED DATA
Due to the nature of the services offered, the client may voluntarily provide information related to their health when that information is relevant to the safety or suitability of the service.
Health-related data is considered sensitive personal data under the LGPD and, when processed, must receive protection appropriate to its nature and be used only when necessary and on an adequate legal basis.
Massagem Copacabana does not ask visitors to indiscriminately provide health-related data through the website.
We recommend that the client share only the information necessary for the safety and proper provision of the requested service.
10. SHARING WITH THIRD PARTIES
Massagem Copacabana does not sell personal data.
Personal data may be processed or shared, when necessary and permitted by law, with categories of third parties such as:
- hosting and infrastructure providers;
- CDN, DNS and security providers, including Cloudflare;
- analytics and measurement platforms;
- advertising platforms;
- communication platforms, such as WhatsApp;
- technical service providers;
- public, administrative or judicial authorities, where there is a legal obligation or a valid order;
- professionals necessary for the exercise or defense of rights.
Sharing must be limited to the relevant purposes and comply with applicable legislation.
11. INTERNATIONAL DATA TRANSFER
Some technology providers used by the website or by the communication channels may have servers, infrastructure, companies or service providers located outside Brazil.
Consequently, certain processing operations may involve the international transfer of personal data.
Where applicable, such transfers must comply with the requirements of the LGPD and the regulations of the ANPD, using the legally permitted mechanisms for international data transfer.
12. DATA STORAGE AND RETENTION
Personal data will be retained for the period necessary to fulfill the purposes for which it was processed, taking into account, as applicable:
- the original purpose of the processing;
- the nature of the data;
- legal or regulatory obligations;
- the need for the regular exercise of rights;
- applicable limitation periods;
- fraud prevention and security.
When the data is no longer necessary, it may be deleted, anonymized or retained only in the cases permitted by law.
13. DATA SECURITY
Massagem Copacabana adopts reasonable technical and administrative measures, appropriate to its activities, to protect personal data against situations such as:
- unauthorized access;
- loss;
- destruction;
- alteration;
- improper disclosure;
- inadequate or unlawful processing.
The website infrastructure may also use security mechanisms provided by specialized providers, including Cloudflare.
Although protective measures are adopted, no system connected to the internet can offer an absolute guarantee against all security risks.
14. SECURITY INCIDENTS
If an incident involving personal data is identified, appropriate measures will be taken to assess, investigate, contain and mitigate its possible effects.
Where the incident may cause a relevant risk or harm to data subjects, the obligations to notify the ANPD and the affected data subjects will be observed, as required by applicable legislation and regulations.
15. RIGHTS OF THE DATA SUBJECT
Under the LGPD, the data subject may exercise, where applicable, rights related to their personal data, including:
- confirmation of the existence of processing;
- access to the data;
- correction of incomplete, inaccurate or outdated data;
- anonymization, blocking or deletion of unnecessary or excessive data, or data processed in non-compliance with the legislation;
- data portability, where applicable and subject to the relevant regulations;
- deletion of data processed on the basis of consent, subject to the legal cases in which retention is permitted;
- information about the public and private entities with which data has been shared;
- information about the possibility of not giving consent and about the consequences of refusal, where applicable;
- withdrawal of consent;
- objection to processing, in the cases provided for by the legislation;
- request for review of decisions made solely on the basis of automated processing of personal data that affect their interests, where applicable;
- any other rights guaranteed by the legislation.
To protect the data subject's own data, confirmation of their identity may be required before certain requests are fulfilled.
16. HOW TO EXERCISE YOUR RIGHTS
Requests related to privacy, personal data protection and the exercise of the rights provided for in the LGPD may be made through the official channel:
Massagem Copacabana
Rio de Janeiro – RJ, Brazil
WhatsApp: +55 21 99649-1108
Requests will be reviewed and answered in accordance with applicable legislation.
Where necessary to protect the data subject's own data, information reasonably necessary to confirm the requester's identity may be requested.
The data subject may also resort to the mechanisms made available by the ANPD, subject to the requirements set out in applicable legislation and regulations.
17. CHILDREN AND ADOLESCENTS
The website is not specifically directed at children and does not aim to deliberately collect children's personal data through browsing.
If it becomes necessary to process personal data of children or adolescents in the context of providing a service, the specific provisions of applicable Brazilian legislation and the principle of the best interest of the child will be observed.
18. THIRD-PARTY LINKS AND PLATFORMS
The website may contain links or integrations with external platforms and services.
When accessing these services, the user will also be subject to their respective privacy policies, terms and data processing practices.
Massagem Copacabana does not fully control the independent processing operations carried out by third parties.
19. CHANGES TO THIS POLICY
This Privacy Policy may be updated from time to time to reflect changes in:
- the website's features;
- the services offered;
- the technologies used;
- the providers;
- applicable legislation or regulations.
The updated version will be made available on this page with the corresponding update date.
Where a change requires new consent from the data subject, it will be requested where applicable.
20. APPLICABLE LAW
This Policy will be interpreted in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD) and the applicable regulations of the ANPD.
21. CONTACT
For questions, privacy-related requests or the exercise of rights relating to the processing of personal data:
Massagem Copacabana
Rio de Janeiro – RJ, Brazil
WhatsApp: +55 21 99649-1108
Last updated: October 3, 2026.
